What To Look For In An IT Support Company

In the world of information technology, an IT support company is a specialist business that helps to manage and maintain a company’s IT systems. It handles software patches, security updates, and all other maintenance tasks necessary to keep a company’s computers running smoothly.

A good IT support company NYC will be able to offer a variety of services from a comprehensive help desk to security testing, backups, and data recovery. They are also able to take cybersecurity seriously, offering regular tests and updates.

Enhanced Data Security

Data security covers everything from hardware and software to storage devices, administrative controls, access, and company policies. It protects your data throughout its lifecycle and ensures that you can meet compliance regulations such as GDPR, HIPAA, and PCI DSS.

It also helps you build resiliency into your systems so that they can endure or recover in the event of a disaster or power outage. Good data security practices include encryption, ensuring that only authorized users have access to information and that it’s not lost or stolen through hacking or malware attacks.

A well-rounded security policy includes the CIA Triad, which focuses on confidentiality, integrity, and availability. For example, if data is no longer needed, you should remove it and not store it for extended periods of time in an unreliable location. This way, it won’t be a sitting duck for hackers or insiders. The right IT support company can help you implement a strategy that will keep your data protected and accessible.

Enhanced Communications

The Enhanced Communications group has been around since the mid-80s. It offers traditional local & long distance phone service, mobile communications and a variety of internet based services including but not limited to VoIP a la carte and bundled offerings. They have a particularly strong telecommunications technology portfolio and an impressive track record of customer satisfaction. Their clients span the gamut, from small to large enterprises and everything in between. They have a strong reputation for delivering innovative and cost effective solutions that help clients achieve their business goals. The company has been named an ICT leader by leading industry publications and is the subject of several prestigious awards.

Enhanced Support

Enhanced Support is an IT support company’s way of saying, “We care about you.” It’s the next step up from Standard Support and includes faster response times, plus extra services designed to help you leverage Cloud technology. Boost your support experience with features such as tailored usage recommendations and insights, the Cloud Support API, and third-party technology support.

Purchasing and setting up Enhanced Support is simple. It’s a monthly subscription that auto-renews until you cancel it, and requires Identity and Access Management (IAM) to manage your support users.

Value-Add Services

For an Enhanced Support customer, we offer a few value-add services, including our Technical Account Advisor Service (TAAS). This service guides you through your onboarding experience to Google Cloud and helps optimize your Cloud strategy and operations. TAAS also includes best practices and additional support for your most critical cases, including proactive monitoring and guidance on case escalation. It’s the best value-add service available to Enhanced Support customers, and well worth the price tag.

Enhanced Efficiency

When looking for an IT support company, it is important to choose one that will cater to your unique business needs. A good IT support service will offer a wide range of services to ensure your technology is working as it should and that you have access to support whenever you need it.

An IT support company will also work to improve your infrastructure and processes, ensuring that you have the tools you need for success. This may include network updates, software development and programming, web design, or other technological services to streamline your operations.

A good IT support company will take the time to assess your business to identify potential opportunities for improved technology. This can be as simple as a network assessment or a full scan of devices and systems.

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