The term cloud telephony already gained a lot of popularity among both small and large companies around the globe. The telephony systems available today come with a lot of benefits and added features to support the business. If you are planning to move your business to a telephony system, there are five terms you should be well aware of.
The automatic call distribution system is an integral part of the telephony infrastructure. This program properly routes the call to specific agents. The system ensures the customer who needs a specific service is made able to speak with an agent who handles that.
The VoIP or voice over internet protocol is a common term today. VoIP system lets you make telecommunication over the internet. The calls made through this system are better in quality and costs you less.
The interactive voice response system acts as an automated receptionist for your business. The IVR is a computer-enabled system that enables you to handle all the call with a single number. By letting user give a response about the service, they need to avail and routing them to a specific agent using the ACD system. This system also enables your business to stay awake for 24 hours.